by nClouds | May 28, 2021 | Announcements, Migration, MSP
While managing the infrastructure of multiple customers, our 24/7 Support Services engineers often get bombarded with a proliferation of alerts. It’s critical for them to separate the “signal from the noise” so they don’t succumb to alert fatigue — meaning, becoming...
by nClouds | Mar 10, 2021 | Announcements, Migration, MSP
Recent studies indicate that the cost of IT downtime is between $9,000 – $12,000 per minute, depending on industry vertical, organization size, and business model. That cost includes business disruption, revenue loss, and end-user productivity. To protect SLAs and...
by nClouds | Oct 19, 2020 | Announcements, Migration, MSP
At nClouds, many of our 24/7 Support Services customers have some pretty aggressive Service Level Agreement (SLA) deadlines. So, we continuously search for strategies to help them separate the “signal from noise.” In this blog post, I’ll provide tips on the strategies...
by nClouds | Sep 9, 2020 | Announcements, Migration, MSP
Here at nClouds, we manage the infrastructure needs of many of our customers so that they can focus on building awesome products and delivering value to their customers. Since we are managing the infrastructure of multiple customers, the number of alerts can skyrocket...
by nClouds | Apr 5, 2017 | Announcements, Migration, MSP
Optimizing the on-call process is as important as fixing repetitive incidents. The on-call process must eliminate the need to interact with multiple systems and enable engineers to provide effortless feedback on incidents. In this blog post, we’ll talk about two...
