Case Study
nClouds AWS Case Study | Sekuro Zero Trust Networking
Sekuro Zero Trust Networking is a service provider to the United States federal government with large contracts to a variety of agencies. As a prime contractor to the Centers for Medicare and Medicaid Services (CMS) for the five-year, $6B value eligibility support program, the client employs a fully remote workforce of approximately 2,000 people, operating a secure call center to assist citizens with enrollment into the Affordable Care Act health insurance marketplace.
Industry
Location
The Challenge
Featured Services
Enhanced Security and Compliance
Increased Scalability
Automation and Efficiency
Organized Resource Management
CHALLENGE
Although the client took the decision to move to a hybrid workforce leveraging desktop- as-a-service (DaaS) in 2019, COVID-19 brought about a change in plans to take the workforce fully remote permanently, and these new plans were accelerated. This presented three unique challenges:
- As a contractor to the federal government, standard government cybersecurity standards needed to be met.
- Working with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) data of citizens required that additional security measures be taken to protect Personally Identifiable Information and Personal Health Information (PII/PHI).
- The ability to securely operate a call center with remote operators was paramount.
Had these challenges not been addressed, the client ran the risk of losing billions of dollars for not meeting contractual obligations, and insufficiently protected PII/ PHI could be lost, leaked, or stolen by bad actors, which would cause a loss of the client’s reputation and impact the lives of countless American citizens.
THE SOLUTION
nClouds and teamed partners delivered to the client a multitier solution comprised of the following:
- Virtual air gaps to segregate the processing of PII/PHI from regular business data in different virtual desktop environments
- Zero Trust Network Access (ZTNA) framework to connect users to applications one-to-one rather than user- to-network or network-to-network
- Migrating workloads from legacy data centers to AWS following the Well- Architected Framework, focused on enabling ZTNA
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