Case Study
nClouds AWS Case Study | Sensiva
Sensiva Health is a cutting-edge clinical testing and technology-driven healthcare solutions company. From advanced molecular infectious disease testing to high-throughput and high-velocity RT-PCR testing, we provide the science, technology, and infrastructure to power large-scale health initiatives for our clients around the world.
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The Challenge
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Enhanced Security and Performance
CHALLENGE
When Sensiva Health had to retrofit its clinical testing facilities to produce fast, reliable COVID-19 tests, it didn’t hesitate. “We made the decision to come together as a company and dedicate all of our resources—labs, software, people, and procedures—to fight COVID head-on with our testing,” says Ben Williamson, chief operating officer at Sensiva. “We shelved everything else.”
Sensiva felt equipped to take on the task, having provided infectious-disease diagnostics for large healthcare systems and long-term care facilities for years. But when thousands of COVID test kits arrived daily for processing, Sensiva realized that one element of its chain was falling short: its cloud platform.
Sensiva turned to nClouds (formerly Cloudnexa) to help it transition quickly to a more robust cloud platform while remaining compliant with the Health Insurance Portability and Accountability Act of 1996 (HIPAA)—with no downtime.
Sensiva had relied on a small, private cloud provider that lacked the flexibility and scalability to meet its demands, which were growing tremendously. In June 2020, Sensiva’s COVID-19 test was authorized by the US Food and Drug Administration for Emergency Use Authorization under Sensiva’s wholly owned lab, Cormeum Laboratory Services. This led to thousands of COVID tests arriving in bulk daily, all requiring a 24-hour turnaround.
“At this speed, you have one chance to get things right,” Williamson says. “We couldn’t afford to have any downtime or lost data.”
But outages and other challenges with the provider’s system continued to mount, says Todd McCoy, director of technology at Sensiva.
By the time Sensiva’s provider announced an upgrade that would cause another multihour outage, it was clear a change was necessary. “In our world, one hour down equates to thousands of clinics, nursing homes, and crucial workers unable to register tests,” Williamson says. “That’s thousands of individuals having to wait for results—and those results can be the difference between life or death. As soon as you get a positive result, you can get that person isolated. Every second is crucial.”
“The switchover was seamless. nClouds (formerly Cloudnexa), and their knowledge and ability to get us what we needed, were lifesaving and absolutely what we were looking for.” – Todd McCoy, Director of Technology, Sensiva
THE SOLUTION
Sensiva Health chose nClouds to help it move to Amazon Web Services (AWS). In addition to its ability to implement AWS services quickly, nClouds has extensive experience in the healthcare field and with HIPAA compliance, making it an ideal partner for Sensiva’s needs.
nClouds quickly identified two apps that Sensiva Health could migrate to AWS to address its greatest demands. One was a patient-facing app that thousands of users logged into each day to access their test results. nClouds also helped Sensiva Health determine which AWS services would be most beneficial to reduce manual work. “AWS has native solutions that could handle many of those tasks,” says Caitlin Kabo, nClouds account representative. “We showed them which services they could use to do things more efficiently.”
nClouds went the extra mile and completed the migration over a long weekend, with zero downtime. “The switchover was seamless,” McCoy says. “[nClouds], and their knowledge and ability to get us what we needed, were lifesaving and absolutely what we were looking for.”
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